Use this flow when you need to notify a customer outside the 24-hour reply window.

1. Confirm the template exists

List approved templates:
Pick name and language from the response. The template must be approved on your channel.

2. Send with components

Template order_shipped with body Hi {{1}}, order {{2}} shipped.
If your template has a header image or URL button, add the matching header / button components — see Send template.

3. Check delivery

Or configure a webhook for message.status_update events.

Unofficial channels

On unofficial (gateway) channels, template sends may render as fallback text. See Channel support.